Contact Us
Have questions or need assistance? We're here to help you navigate your funding journey.
Get in Touch
Contact Information
Multiple ways to reach our team
Email Us
General Inquiries:
info@fundafrica.xyz
Support:
support@fundafrica.xyz
Call Us
International:
+1 (302) 555-8765
Kenya Office:
+254 (0) 712 345 678
Visit Us
Headquarters:
Kilimani Business Center
Nairobi, Kenya
US Office:
1100 Innovation Way
Wilmington, DE 19801
Online
Website:
www.fundafrica.xyz
Social Media:
Live Chat Support
Available Monday-Friday, 9am-5pm EAT
Get immediate assistance with your questions through our live chat service. Our support team is ready to help with any inquiries about the platform.
For Enterprise
Dedicated support for institutional partners
Investment firms, accelerators, and corporate partners can access our dedicated enterprise support team for specialized assistance and partnership opportunities.
Our Global Presence
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Frequently Asked Support Questions
Quick answers to common questions before you contact us
How quickly will I receive a response?
For general inquiries, we aim to respond within 24 hours. Technical support requests are typically addressed within 12 hours. Urgent issues reported through live chat receive immediate attention during business hours.
How can I check my KYC verification status?
You can check your verification status anytime by logging into your account and visiting the "Profile" section. Under "Verification Status," you'll see the current stage of your KYC process and any pending requirements.
I'm having trouble connecting my wallet
Wallet connection issues are usually resolved by refreshing your browser, ensuring your wallet extension is up to date, or disconnecting and reconnecting. For detailed troubleshooting, visit our Blockchain Guide or contact technical support.
How can I become a partner?
We welcome partnerships with organizations that share our mission of supporting African entrepreneurship. Select "Business Development" in the contact form or email partnerships@fundafrica.xyz with your proposal.
Our Support Commitment
We're dedicated to providing top-tier support to all platform users
Responsive
Our support team responds to all inquiries within 24 hours, with most resolved on the first contact.
Knowledgeable
Our specialists are experts in blockchain, African business, and financial regulations across the continent.
Multilingual
Support available in English, French, Arabic, and Swahili to serve users across all African regions.